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Privacy policy

Privacy Policy

Effective Date: 1st August, 2024.
Last Updated: 1st March, 2025

Welcome to Anza! Your privacy is important to us. This Privacy Policy explains how Anza and its associated applications (User App, Vendor App, and Rider/Delivery App) collect, use, disclose, and protect your personal information.

1. Information We Collect

We collect different types of information depending on the app you use:

1.1 User App

  • Personal Information: Name, email, phone number, shipping address, and payment details.
  • Usage Information: Browsing history, search queries, shopping preferences.
  • Device and Log Data: IP address, device type, operating system, and app activity.
  • Location Data: If permitted, to facilitate order deliveries and recommendations.

1.2 Vendor App

  • Business Information: Store name, business registration details, and contact information.
  • Transaction Data: Sales history, earnings, and order fulfillment details.
  • Device and Log Data: IP address, device type, and app activity.
  • Customer Interaction Data: Communications between vendors and customers.

1.3 Rider/Delivery App

  • Personal Information: Name, phone number, ID verification details.
  • Device and Log Data: IP address, device type, location tracking for delivery routes.
  • Earnings Data: Payment details and transaction history.
  • Order Fulfillment Data: Delivery status, route information, and customer interactions.

2. How We Use Your Information

We use the collected data to:

  • Provide and improve our services.
  • Process transactions securely.
  • Personalize user experiences.
  • Enable vendor-customer interactions.
  • Facilitate order fulfillment and delivery tracking.
  • Prevent fraud and ensure platform security.
  • Comply with legal and regulatory requirements.

3. How We Share Your Information

We do not sell your personal information. However, we may share it in the following cases:

  • With Vendors and Riders: To complete orders and deliveries.
  • With Payment Processors: To facilitate secure transactions.
  • With Legal Authorities: If required by law or to prevent fraud.
  • With Service Providers: For app analytics, hosting, and operational support.
  • With Your Consent: When you opt to share information with third parties.

4. Data Security

We implement industry-standard security measures to protect your information, including encryption, secure servers, and access controls. However, no system is entirely secure, so we encourage users to safeguard their credentials.

5. Your Rights and Choices

You have the right to:

  • Access and update your personal information.
  • Request deletion of your data (subject to legal and operational constraints).
  • Opt out of marketing communications.
  • Control location-sharing preferences in your device settings.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyze trends, and improve our services. You can manage cookie preferences in your browser settings.

7. Third-Party Links

Our apps may contain links to third-party websites. We are not responsible for their privacy practices and encourage users to review their policies.

8. Updates to This Privacy Policy

We may update this policy periodically. Users will be notified of significant changes through in-app notifications or email.

9. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us at:

  • Email: info@anza.international
  • Phone: +255 777 786 222
  • Address: Dar es salaam, Tanzania.

By using the Anza platform, you agree to this Privacy Policy. If you do not agree, please discontinue the use of our services.