Terms and Conditions

Effective Date: 1st August, 2024.
Last Updated: 1st March, 2025.

Welcome to Anza! These Terms and Conditions govern your use of the Anza platform, including the User App, Vendor App, and Rider/Delivery App. By accessing or using any Anza services, you agree to comply with these terms.

1. Definitions

• "Anza" refers to the e-commerce platform and its associated applications.
• "User" refers to customers using the Anza User App to shop for products.
• "Vendor" refers to businesses using the Anza Vendor App to sell products.
• "Rider" refers to delivery personnel using the Anza Rider/Delivery App.
• "Services" refer to all functionalities provided through Anza apps.

2. Eligibility

• Users must be at least 18 years old or have parental consent.
• Vendors must provide accurate business registration details.
• Riders must meet Anza’s eligibility and verification requirements.

3. Account Registration

• Users, Vendors, and Riders must create an account with accurate details.
• You are responsible for maintaining the confidentiality of your account credentials.
• Any unauthorized access must be reported immediately.

4. Use of Services

4.1 User Obligations

• Users agree to provide accurate shipping details.
• Users must not misuse the platform for fraudulent activities.
• Payments must be made through authorized methods.

4.2 Vendor Obligations

• Vendors must ensure product listings are accurate and comply with applicable laws.
• Orders must be fulfilled promptly and in good condition.
• Vendors are responsible for resolving disputes with customers.

4.3 Rider Obligations

• Riders must complete assigned deliveries professionally and on time.
• Riders must use the app's navigation tools and comply with safety regulations.
• Riders agree to maintain a valid identification and follow Anza’s delivery policies.

5. Payments and Transactions

• Anza facilitates secure payments, but is not responsible for unauthorized transactions.
• Vendors receive payments after successful order fulfillment, subject to applicable fees.
• Riders are paid according to Anza’s compensation structure.

6. Cancellations and Refunds

• Users can cancel orders within the timeframe specified in the app.
• Vendors must honor refund policies as outlined in Anza’s guidelines.
• Riders must follow delivery cancellation policies to avoid penalties.

7. Prohibited Activities

Users, Vendors, and Riders must not:

• Engage in fraudulent transactions.
• Upload harmful or illegal content.
• Disrupt the platform’s functionality.
• Use the service for any unlawful purpose.

8. Intellectual Property

• All content, trademarks, and logos on Anza belong to Anza or its licensors.
• Users, Vendors, and Riders must not copy, modify, or distribute Anza’s content without permission.

9. Limitation of Liability

• Anza is not liable for any direct, indirect, or consequential damages arising from platform use.
• Anza does not guarantee uninterrupted service availability.
• Users, Vendors, and Riders assume all risks associated with using the platform.

10. Termination

• Anza reserves the right to suspend or terminate accounts that violate these terms.
• Users, Vendors, and Riders may delete their accounts, but some obligations may survive termination.

11. Amendments

• Anza may update these Terms and Conditions periodically.
• Continued use of the platform after updates constitutes agreement to the changes.

12. Governing Law

• These Terms are governed by the laws of [Insert Jurisdiction].
• Any disputes shall be resolved through arbitration or competent legal authorities.

13. Contact Us

If you have questions about these Terms and Conditions, please contact us at:

• Email: info@anza.international
• Phone: +255 777 786 222/+255 777 786 333
• Address: Dar es salaam, Tanzania

By using Anza, you acknowledge and agree to these Terms and Conditions. If you do not agree, please discontinue use of our services.